Ritual Unions
Product Recall & Store Closure Notice
We regret to inform you that Ritual Unions has ceased operations and our online store is now permanently closed. We are deeply grateful for your support whilst we attempted to bring a new approach to the Australian homewares market.
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Important Product Recall Notice
As part of our commitment to your safety, we are conducting a recall of the Billie Kettle Range, Model YK-889 (SAA Approval number: SAA-211937-EA) due to identified risks of water leakage and potential electrical issues, which may lead to electric shock or injury.
What You Need to Do
- Stop using the kettle immediately.
- Disable the product by cutting the power cord to prevent any further use.
- Dispose of the kettle safely.
Please contact us at recall@ritualunions.com to confirm the disposal of your kettle. While sending a photo of the disabled product is appreciated, it is not required. Upon confirmation, we will process a full refund for your purchase.
We apologize for any inconvenience this may cause and thank you for your understanding and prompt response. Your safety is, and always has been, our priority.
With heartfelt gratitude,
The Ritual Unions Team